About this tool

Putting a smiley terminal by the door or a survey link in an email is the easy part. The part that decides whether any of it works is what happens to the answers: how many you will actually get, how many of them come from somebody unhappy enough to need a reply, and who is going to make that reply. Csatzo does that sum on your own numbers first, then keeps every response with its score, the customer who gave it and what was done about it.

Csatzo is a small piece of software for the person at a business who asks customers how it went. The founder, the customer success or support lead, the oper